Roma Finance, a Manchester-based mortgage lender In England, reports the implementation of a major Lean Six Sigma project to analyze every aspect of its transition process. Resulting in 45 process improvements, Roma presented twenty key wins in July. Using the voice of the customer, Roma learned that the key factors in acquiring customers were deliverability, speed of execution and simplicity. Focusing on the cycle time in the completion of these specific processes, Roma has managed to complete more than 70% of new business in 15 days, with the current average in the industry being 43 days , according to a recent study.

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