By Anil D 'Souza
VP, Learn To Traliant
The common complaint against compliance training is that it is boring and boring. How did he get that reputation?
Unfortunately, it is a valid and real complaint. We have all seen standardized compliance courses that are not designed to meet the individual learning needs of a diverse workforce. Heavy definitions of text, historical antecedents, verbatim quotes of laws and regulations, and some quizzes thrown for good measure – no surprise employees complain. Training does not relate to their actual experiences, and it does not motivate people to change their behavior.
So, how do you break out of this boring tradition?
This may seem obvious, but the purpose of compliance training is not to make employees legal experts, so why spend so much time? Training should focus on the general principles of compliance and prepare employees to identify and report on unethical or illegal problems and behaviors and to respond appropriately.
What are the learning strategies that you have found most effective in designing compliance training?
Having spent 20 years in the industry, it is essential to adapt formats and learning styles to meet the needs of a changing workforce. For example, the growing segment of Millennium learners responds better to training that provides relevant, familiar and engaging experience. Watching Netflix, Hulu or Amazon TV is much more enjoyable than following a conference-based online compliance course and overloaded information.
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