How do you know that your compliance program works? Are there any incidents because there are not really any incidents, or simply because you have not found them yet?
Ricardo Pellafone, the founder of the Broadcat Compliance Training Company, joins us for this podcast to discuss how to measure the impact of a compliance program and how to be a better communicator. Listen to his provocative and intriguing thoughts such as:
Just measuring that nothing has happened is not the best measure; measure instead the improvement of business processes
Have a clear definition of what is the problem of business
Determine what the problem is costing the organization
Resist the temptation to go straight to solutions
If the compliance program is new, focus on the most important risk, then determine what a proactive solution could do and cost
When it comes to training and communication, think about the outcome you want, then determine the content and format that will allow you to do it.
When developing training, do not forget that adults tend to be problem centered and eager to immediately apply learning.
Think about the workflows of the company and when and where it would be most effective to deliver a compliance message in this workflow.