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Healthcare Human Capital

Communities of expertise transformation

  The transition from “centers” to “communities” is a fundamental change in our last article on Expert Communities (CoE), we defined Deloitte’s concept of communities of expertise and provided insight into their difference from the centers. of traditional excellence. Redefining the CoE is an excellent start, but to maximize the …

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Is your job architecture holding you back?

Published by Ian Dawson and Jennifer Kwech on September 15, 2017. Structured job hierarchies with defined roles, responsibilities, reward systems and career paths may have supported business and HR needs in the past. But with a focus on "employee experience," the modern workforce requires more mobility and flexibility in its …

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High-impact operating model design in action

Part 1: Reducing the risk of a failed transformation Posted by Tiffany McDowell Uzair Qadeer and Julia Rudansky on September 20, 2017. Influential and instrumental, operating models provide a vital link between a company's vision and the design of an organization and, ultimately, the success or failure of the organization. …

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High-impact operating model design in action

Part 2: Realizing the ultimate influence Posted by Tiffany McDowell Uzair Qadeer and Julia Rudansky on September 29, 2017. In the first part of our three-part series on the design of high-impact operating models, we examined the role of operational model design in driving and sustaining the behaviors needed for …

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High-impact operating model design in action

Part 3: Putting Behaviors in the Foreground Published by Tiffany McDowell Uzair Qadeer and Julia Rudansky on October 18, 2017. By understanding how behaviors are both essential inputs and outputs of operational model design, organizations can effectively navigate the ever-changing market waters and create the customer-centric organization of tomorrow. In …

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